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Frequently asked questions
What is the return policy?
We offer a 14-day return and exchange window from the date your order is delivered.
To start a return or exchange, please contact us at support@uqayoga.com with your order number and reason for the request. Once your request is reviewed, our customer service team will provide detailed return instructions and the return address.
Items must be unused, unworn, in their original packaging, and with all original tags attached. Customers are responsible for return shipping costs. Returns and exchanges are inspected upon arrival, and approved refunds will be processed to the original payment method.
We are committed to making the process as smooth and straightforward as possible for our customers.
How much does shipping cost?
We offer FREE SHIPPING on all orders worldwide. No matter where you're located, your order will be delivered with no additional shipping charges.
Once your order has been shipped, you'll receive a tracking number so you can monitor your package every step of the way.
When will I get my order?
Once your order has been shipped, delivery typically takes 8–12 business days.
As soon as your package is on its way, a shipping confirmation email containing your tracking number will be sent to the email address used when placing your order. You can use this tracking number to monitor your shipment and stay updated on its delivery status.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.